I drove the 22 miles to my destination that afternoon. RENTED AVIS IN STUTTGART GERMANY through AUTO EUROPEAVIS was easy to deal with overall, however when I picked up the car and asked to walk around it with the sales associate, he said not to worry because all the damage was documented on the computer but the computer was down at the moment. I feel that Avis is the top of the line when it comes to car rental companies. I’ve never ever in my life encountered the worstest of the worst (if thats even a word) costumer service. Our vacation plans had to be canceled and they don’t care about customers. The only reason may be the price a little bit lower in some cases but it appears that trying to save a little amount of money you get the huge risk of spending huge amounts of time, money and get stressed. With Avis, you can take advantage of our wide range of services, including, Avis Preferred, Avis Cares, Long Term Rental Options, TripIt, Fuel Plans and discounted Pay Now rates | Avis Rent a Car First and only time we will bother using them, when their competitors have proven to be far better in general. The pick up location was at the Airport and upon pick up, I asked specifically if I could return the car keys by dropbox since my return was on a Sunday as most rental companies so on weekends. We just parked and asked locals - long story short: it took us 30 minutes to find the Avis office at the arrival hall (!) Currently, if you type in “embed google reviews” or “display google reviews on my website” you’ll find a host of outdated articles, with solutions that simply don’t work anymore.. Do they just roam around the streets n hire people on spot?? - Be careful before you book and read the fine print. We ended up with a Nissan Sentra. This company is horrible! But that was not the worst part. Rented a car for a longer period and feared this after a bad experience with another rental company. Upon return with in 20 secs the guy highlighted 2 marks one of which was new how did he know?? I've rented many vehicles over my lifetime. The price on the agreement with Check24 was about 140 euros, but we ended up paying 240 euros to Avis. I contacted customer care immediately. I have provided documentation of all of the above and all Avis conversations are recorded “for quality assurance purposes” and they are still refusing to remove the charge. I rented a car at Avis LaGuardia airport in NY and the price was right. If you have to cancel even if just a few minutes later you will be stuck paying a $50 charge, no exceptions. The inefficiency of the customer “care” would have been hilarious in a sitcom. After return Avis charged my CC extra for Navi System which I never booked and winter tyres which were initially included. The next day when I went to return the car, the 10.00 fee was on my bill. Nowadays every rental company except for a few try to get you for every scratch OR they try to sell you EXTRA insurance from the beginning. They’re your leads to lose: They’re thinking hard about taking the next step (visiting your site, calling you, etc.). I went to pick it up and I was impressed I had a fully loaded Jeep Grand Cherokee. How to Get Yelp Reviews. LASTLY, I WAS STILL CHARGED FOR A STANDARD ELITE SUV WHEN I GOT A SUPER SMALL VEHICLE. I returned a vehicle with more fuel than I received it with, and they still charged me their infamous bogus $15.99 fuel surcharge. Not for me. How they took 950 Euro from meI returned a car in July without any accidents or incidents. He was nice, helpful and polite. With Google reviews being so prominent in SERPs (and the local pack and Local Services Ads in particular), these are likely to be strongly influencing purchase decisions, even for those who would never think to check a review site directly. Two weeks with the car and no problems, no dints, dings or scratches. This was the first time with AVIS and it was a nightmare. No response from customer service. GB. Today is Jan 7. His attitude stinks to high heaven and I hope that he is immediately dismissed after watching the CCTV cameras. They told me at pick up and said it would be returned with in two days of drop off.When funds did not come I called and automatic voice msg said funds would take 7-10 days. Original review: Aug. 21, 2020. Worst AVIS salesperson ever: Mr Johanan - King Shaka Airport) DurbanWanted me to take additional insurance and when I declined, he informed me that I will be sorry when something goes wrong....Is that a curse? they will charge u everything that they do after the rental so make sure that u don't give them the right card or smthing. Only kept insisting it is part of the contract. In hindsight I know that it was stupid to sign. Result: 1 phone call, 3 emails, no reply. This was one of the worst rental experiences I have ever had. I will NEVER use Avis again. Rip off!- You think you're getting a deal at first, then you realize they add charges the others don't and you end up paying more for much less than what others are offering. Use an internal test track or internal app sharing. I hadn't entered my wizard # because they always ask for it when I get to the window, and I made the reservation while en route on a plane to Phoenix. They said Unfortunately I had to bring the car back so they can fix it. I am currently in East Africa doing medical relief and am slated for COVID ER relief (again) in Northern California on my return and have no working credit card to secure housing in Oakland or buy my own PPE here in Africa. A representative told us our 10.00 extension fee would be waived after we called to update them we would be returning the car later than expected due to a snow storm we were caught in. I pointed out two things: Avis prides themselves on maintaining an “100% smoke-free fleet”, then willingly gives a customer a smoke riddled car? As an official Google Review Partner, verified Trustpilot reviews count toward your Google Seller Rating and Bing Merchant Reviews. please just dont use this company. All of that had to go on top of the vehicle because there was no way it would have fit in the tiny rear area. I’ve made 1st call to customer service and agent had ensured me that everything was fine. Never happened of course. Please do not believe what the sales reps tell you. Horrible and dishonest price-gouging company. Terrible company. Kontakt miserabel, völlig überbewertete Flotte. As I got closer to home to pack I realized my foot kept slipping off the brake petal. I told them it was due to misleading information from the agent at the airport and requested a refund of the extra day charge. And get refunded for the difference. I returned earlier and they said they could not refund me for the remainder of unused days bc it was prepaid “scam”. I met the Avis reps at the kiosk who received the keys and documentation. I called as I was on my way and they told me I can return it where ever and exchange for a new one since it was a safety issue. Discover Avis car rental options in Canadawith Avis Rent a Car. After going there, they said they don’t have any other car. I was put on hold for so long, they would eventually ring off. Staff up, it can not be a surprise to you how many customers you will get since the absolute majority prebook their car and indicate when they will pick it up.The car rental business needs to step it up and get in the game. I went inside and reminded the original sales person that he declined to walk around the car with me in the beginning. If I ran my business in the same way you do I would be run out of town within the day. When Google finds valid reviews or ratings markup, we may show a rich snippet that includes stars and other summary info from reviews or ratings. They didn’t have none of those cars available, they wanted to downgrade to a smaller vehicle and charge me the same rate. I call in December 27 to request a refund. It did not matter to me since I was already told i would not be charged extra. I arrived at Avis to pick up my vehicle at 8:30am. Avis is absolute garbage for customer service. (No rubber). I waited 2 hours for the tow truck. Covid refund - credit where it's due Out of all the companies that I had bookings with that had to be cancelled due to covid-19, Avis were the easiest to deal with - a simple "request a refund" tick box resulted in a cash refund the very next day. I took it as he was implying that I dented the car and of course I would say I didn't because all customers say that. The thing was a piece of sh%t. They will take us to the garage and that car will be repaired. CH. When I asked him to confirm that the car was paid for and the deposit is only for the fuel, he asked my in a very condescending way if this was the first time I'm renting a vehicle. I don’t know exactly who is to blame specifically for this mess — all I know is Avis doesn’t give a poo about finding out what went wrong, and making it right with a first time customer. Only company to do this.-They are the only company out there that caps your mileage then chargesyou $.25 every mile over. After requesting them to provide alternative as we had to leave the city same day because of work commitments the next day, they told us to wait for the same car. After looking in his computer and looking up at me, he said, "don't worry, it's all ok" and that was it. I am still so disappointed with my rental experience. Description. First and last time with Avis. A free inside look at company reviews and salaries posted anonymously by employees. Rented a car at Avis Münster and the car was wonderful (I even got the choice between automatic and manual gears) and the service of the staff was incredible. I will never use them again. As u can guess... another discussion started where he tried to sell us a car which was useless for us, a car they clearly couldn’t rent out and he wanted to rent it to us for a higher price than we had actually reserved.3. First of all I made my reservation for a Standard Elite SUV, in September for a December rental. I wanted to ask if it was possible to change the return destination of my booking and sadly I was meet with a very rude woman. Should you AVIS have interest in what employee it is that will do harm to AVIS which I have used many times and with ***** star experience you are very welcome to contact me and get the phone number that I called Avis with. Find local businesses, view maps and get driving directions in Google Maps. only a little point but still: We were told the car has apple car play- of course it didn’t 5. the car itself was poorly cleaned: u couldn’t even see in the side mirrors. BUT THERE WERE BIG PROBLEMS. Google has many special features to help you find exactly what you're looking for. Nearly 3 hours after my reservation. Mieten Sie das ideale Auto für Ihre Reise – und das weltweit. Our Google Reviews widget has an active button which offers each user to write their own review. Then the next morning, no manager on site at the airport. When we came to pick it up they told us there was no car of the class we reserved left.2. And then the person hung up on me. When I inquired about a refund for the 8 days I was cheated out of the rental, I was informed that since the rental was “prepaid”, no renumeration would be forthcoming. He didn't speak any English. I’ll follow up if and when a resolution is proposed. I guess I should have Googled Avis damage scam before I went to Munich Germany...I rented a car from Avis, When I picked up the car, my bill went from $538 to a little over $900 and it was the wrong car. Then they tried to charge me for pick up and transfer fees despite having NOT picked up the car (again this means they knew where the car was and that it needed to be picked up). No email, no final invoice, nothing.For me it's nothing. And now I have a $4500 charge for their mistakes which has maxed out my credit card. And probably didn’t interested at all.3rd call: I explained the problem. Avis vs Review - Tippen sie 2 Stichwörter une tippen sie auf die Taste Fight. Once the defective rental was loaded on the truck I was advised not to bother returning to the airport. I showed the lady my confirmation and she said I was wrong and I reserved a Ford but they had a Mercedes we could rent for the same price. Is it worth? I did not get any email however my credit card was charged an additional 950 euro for 'damages'. absolutely ridiculous service! Delete the review directly from Play Store. Once the windows were up, we noticed the car had an abundance of air freshener in it — which we acknowledged would probably clear shorty after. Car was OK mostly but dirty inside. Unbelievably for a brand like AVIS... Frankfurt Flughafen Terminal 1 - ACHTUNG bei RückgabeAls ich vor 3 Wochen einen Wagen am Flughafen zurückgegeben hatte, hat sich der Service Manager ins Fahrzeug gesetzt und was für mich das erstmal war im Handschuhfach nach dem Fahrzeugschein gesucht. 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